gate.io Sign In
How to Sign in to Gate.io
How to Sign in to Gate.io account using Email or Phone Number
1. Open the Gate.io website and click on [Log In].
2. On the Log-in page, enter your [Email] or [Phone number], and password that you specified during registration. Click the [Log In] button.
3. You will receive a 6-digit verification code in your email or phone. Enter the verification code and click [Confirm].
4. After entering the correct verification code, you can successfully use your Gate.io account to trade.
How to Sign in to Gate.io account using Google Account
1. Open the Gate.io website and click on [Log In].
2. On the login page, you’ll find various login options. Look for and select the [Google] button.
3. A new window or pop-up will appear, enter the Google account you want to log in to and click on [Next].
4. Enter your password and click [Next].
5. You will receive a 6-digit verification code in your email. Enter the verification code and click [Confirm].
6. After entering the correct verification code, you can successfully use your Gate.io account to trade.
How to Sign in to Gate.io account using MetaMask
Before Logging to Gate.io via MetaMask, you must have the MetaMask extension installed in your browser.1. Open the Gate.io website and click on [Log In].
2. On the login page, among the login options, look for and select the [MetaMask] button.
3. A MetaMask [Signature request] will pop up, click on [Sign] to continue.
4. You will receive a 6-digit verification code in your registered MetaMask email. Enter the verification code and click [Confirm].
5. After entering the correct verification code, you can successfully use your Gate.io account to trade.
How to Sign in to Gate.io account using Telegram
1. Open the Gate.io website and click on [Log In].
2. On the login page, you’ll find various login options. Look for and select the [Telegram] button.
3. Sign in with your Telegram number by choosing your region, type in your Telegram phone number, and click [NEXT].
4. A confirmation message will be sent to your Telegram account, click [Confirm] to proceed.
5. You will receive a 6-digit verification code in your registered Telegram email. Enter the verification code and click [Confirm].
6. After entering the correct verification code, you can successfully use your Gate.io account to trade. 
How to Sign in to the Gate.io App
1. You need to install the Gate.io application to create an account for trading from the Google Play Store or App Store.
2. Open the Gate.io app, tap on the [Profile] icon on the top left home screen, and you will find options like [Login]. Tap on this option to proceed to the login page.
3. Enter your registered email address or phone number and tap [Next].
4. Input your secure password, and tap [Login].
5. Enter the 6-digit code that has been sent to your email or phone number, and tap [Confirm].
6. Upon successful login, you’ll gain access to your Gate.io account through the app. You’ll be able to view your portfolio, trade cryptocurrencies, check balances, and access various features offered by the platform.
Or you can log in to the Gate.io app using Telegram.
I forgot my password from the Gate.io account
You can reset your account password on the Gate website or App. Please note that for security reasons, withdrawals from your account will be suspended for 24 hours after a password reset.1. Open the Gate.io website and click on [Log In].
2. Click on [Forgot password?] to continue.
3. Enter your account email or phone number and click [Next].
4. Enter the 6-digit code that has been sent to your email and click [Confirm].
5. Set up your new password and enter it again to confirm and click on [Reset].
After that, you have successfully changed your account password. Please use the new password to log in to your account.
If you are using the app, click [Forgot password?] as below.
1. Open the Gate.io app, tap on the [Profile] icon on the top left home screen, and you will find options like [Login]. Tap on this option to proceed to the login page.
3. Enter your registered email address or phone number and tap [Next].
4. Tap on [Forgot password?].
5. Enter your account email or phone number and click [Next].
6. Enter the 6-digit code that has been sent to your email and click [Confirm].
7. Set up your new password and enter it again to confirm and tap on [Confirm to Reset].
After that, you have successfully changed your account password. Please use the new password to log in to your account.
Frequently Asked Questions (FAQ)
What is Two-Factor Authentication?
Two-Factor Authentication (2FA) is an additional security layer to email verification and your account password. With 2FA enabled, you will have to provide the 2FA code when performing certain actions on the Gate.io platform.
How does TOTP work?
Gate.io uses a Time-based One-time Password (TOTP) for Two-Factor Authentication, it involves generating a temporary, unique one-time 6-digit code* that is only valid for 30 seconds. You will need to enter this code to perform actions that affect your assets or personal information on the platform.
*Please keep in mind that the code should consist of numbers only.
How To Set Up Google Authenticator
1. Log in to the Gate.io website, click on the [Profile] icon, and select [Security settings].
2. Select [Google Authenticator] and click [Turn on].
3. Download the Google Authenticator App to your phone.
Set up your Google Authenticator by opening the app and scan the QR Code below.
How to add your Gate.io account to the Google Authenticator App?
Open your Google authenticator App, on the first page, select [Verified IDs] and tap [Scan QR code].
4. Click on [Send] and enter the 6-digit code that was sent to your email and the Authenticator code. Click [Confirm] to complete the process.
5. After that, you have successfully linked your Google Authenticator to your account.
How to Withdraw from Gate.io
How to Sell Crypto via Bank Transfer on Gate.io
Sell crypto via Bank Transfer on Gate.io (Website)
1. Log in to your Gate.io website, click [Buy Crypto], and select [Bank Transfer].
2. Select [Sell] to proceed.
Select the cryptocurrency and the amount you want to sell, and select the fiat currency you want to receive. Then you may choose the payment channel according to the estimated unit price.
Note:
To successfully sell crypto, you must first convert your crypto to USDT. If you fail to complete this sale after converting your BTC or other non-USDT cryptocurrencies, the converted amount will appear as USDT in your Gate.io spot wallet. On the other hand, if you begin by selling USDT, you can proceed directly without the need for the crypto conversion step.
3. Check out your Sell details, read the Disclaimer before proceeding, tick the box and click [Continue].
4. Please read the Important Notice, and click [Next] to initiate the conversion of your crypto to USDT.
5. Continue on the Third-Party page to complete your purchase. Please follow the steps correctly.
Sell crypto via Bank Transfer on Gate.io (App)
1. Open your Gate.io app and tap [Quick Buy].
2. Tap on [Express] and select [Bank Transfer], and you will be directed to the P2P trading zone.
3. Select [Sell] to proceed.
Select the cryptocurrency and the amount you want to sell, and select the fiat currency you want to receive. Then you may choose the payment channel according to the estimated unit price.
4. Check out your Sell details, read the Disclaimer before proceeding, tick the box, and click [Continue].
5. Continue on the Third-Party page to complete your purchase. Please follow the steps correctly.
How to Sell Crypto via P2P Trading on Gate.io
Sell Crypto via P2P Trading on Gate.io (Website).
1. Log in to your Gate.io website, click [Buy Crypto], and select [P2P Trading].
2. On the transaction page, click on [Sell] and select the currency you want to sell (USDT is shown as an example) and click [Sell USDT].
3. Enter the amount (in your fiat currency) or quantity (in crypto) you want to sell.
Check out the collection method and click on [Sell USDT].
4. Double-check all the information on the pop-up window and click [Sell Now]. Then input your fund password.
5. On the "Fiat Order"-"Current Order" page, please pay the displayed amount to the seller. Once you have completed the payment, click "I have paid".
6. Once the order is completed, it can be found under "Fiat Order"-"Completed Orders".
Sell Crypto via P2P Trading on Gate.io (App).
1. Open your Gate.io app and tap on [More] and select [P2P Trade]
2. On the transaction page, click on [Sell] and select the currency you want to sell (USDT is shown as an example) and click [Sell].
3. Enter the amount (in your fiat currency) or quantity (in crypto) you want to sell.
Check out the collection method and click on [Sell USDT].
4. Once the order gets a match, you can check it under the “Order” tab - “Paid/unpaid” tab to check the information. Verify that if the payment has been received by checking your bank account or receiving method. Once you have confirmed all the information (payment amount, buyer information) is correct, click the “Confirm payment received” button.
5. Once an order is completed, you can view order details in "Order"-"Finished".
How to Withdraw Crypto on Gate.io
Withdraw Crypto via Onchain Withdraw on Gate.io (Website)
1. Log in to your Gate.io website, click on [Wallet] and select [Spot Account].
2. Click on [Withdraw].
3. Click on [Onchain Withdrawal].
Select the coin you want to withdraw in the [Coin] menu. Then, choose a withdrawal blockchain for the asset, enter the address you want to withdraw, and select the network.
4. Enter the withdrawal amount. Then click [Next].
5. Lastly, input your fund password and Google verification code, and click [Confirm] to confirm the withdrawal.
6. After the withdrawal, you can check the complete withdrawal history at the bottom of the withdrawal page.
Withdraw Crypto via Onchain Withdraw on Gate.io (App)
1. Open your Gate.io app, tap [Wallet], and select [Withdraw].
2. Select the coin that you want to withdraw, you can use the search bar to search for the coin you’re looking for.
3. Select [Onchain Withdrawal] to continue.
4. Select a blockchain network to send the coin, and enter the receiving address and the withdrawal amount. When confirmed, click [Next].
5. Lastly, input your fund password and Google verification code to confirm the withdrawal.
Withdraw Crypto via GateCode on Gate.io (Website)
1. Log in to your Gate.io website, click on [Wallet], and select [Spot Account].
2. Click on [Withdraw].
3. Click on [GateCode], choose the coin you want to withdraw, enter the amount and click [Next]
4. Double-check the information before entering the fund password, SMS code, and Google Authenticator code, and then click [Confirm].
5. Upon completing the withdrawal, a popup window will appear where you can either save the GateCode as a QR code image or click the copy icon to copy it.
6. Alternatively, go to the [Recent Withdrawals] page, click the view icon next to the withdrawal record’s address, and enter your fund password to see the complete GateCode.
Withdraw Crypto via GateCode on Gate.io (App)
1. Open your Gate.io app, tap [Wallet] and select [Withdraw].
2. Select the coin that you want to withdraw, you can use the search bar for searching the coin you’re looking for.
3. Select [GateCode] to continue.
4. Enter the amount you want to withdraw and tap [Next].
5. Double-check the information before entering the fund password, SMS code, and Google Authenticator code, and then click [Confirm].
6. Upon completing the withdrawal, a popup window will appear where you can either save the GateCode as a QR code image or click the copy icon to copy it.
7. Alternatively, visit the withdrawal details page and click "View" to check the complete GateCode.
Withdraw Crypto via Phone/Email/Gate UID on Gate.io (Website)
1. Log in to your Gate.io website, click on [Wallet], and select [Spot Account].
2. Click on [Withdraw].
3. Click on [Phone/Email/Gate UID], choose the coin you want to withdraw, enter [Phone/Email/Gate UID], fill out the amount and click [Send]
4. After confirming that the information is accurate, enter the fund password and other information required, then click [Send].
5. After the successful transfer, you can go to “Wallet” - “Deposits Withdrawals” to check the transfer details.
Withdraw Crypto via Phone/Email/Gate UID on Gate.io (App)
2. Select the coin that you want to withdraw, you can use the search bar for searching the coin you’re looking for.
3. Select [Phone/Email/Gate UID] to continue.
4. Upon entering the [Phone/Email/Gate UID] page, follow the prompts to input the withdrawal coin, the receiver’s account (Phone/Email/Gate UID), and the transfer amount. After confirming the accuracy of the information, click [Send].
5. After confirming that the information is accurate, enter the fund password and other information required, then click [Send].
6. After the successful transfer, you can go to “Wallet” - “Deposits Withdrawals” to check the transfer details.
Frequently Asked Questions (FAQ)
Why hasn’t my withdrawal arrived?
Transferring funds involves the following steps:
- Withdrawal transaction initiated by Gate.io.
- Confirmation of the blockchain network.
- Depositing on the corresponding platform.
Normally, a TxID (transaction ID) will be generated within 30–60 minutes, indicating that our platform has successfully completed the withdrawal operation and that the transactions are pending on the blockchain.
However, it might still take some time for a particular transaction to be confirmed by the blockchain and, later, by the corresponding platform.
Due to possible network congestion, there might be a significant delay in processing your transaction. You may use the transaction ID (TxID) to look up the status of the transfer with a blockchain explorer.
- If the blockchain explorer shows that the transaction is unconfirmed, please wait for the process to be completed.
- If the blockchain explorer shows that the transaction is already confirmed, it means that your funds have been sent out successfully from Gate.io, and we are unable to provide any further assistance on this matter. You will need to contact the owner or support team of the target address and seek further assistance.
Important Guidelines for Cryptocurrency Withdrawals on Gate.io Platform
- For crypto that support multiple chains such as USDT, please make sure to choose the corresponding network when making withdrawal requests.
- If the withdrawal crypto requires a MEMO, please make sure to copy the correct MEMO from the receiving platform and enter it accurately. Otherwise, the assets may be lost after the withdrawal.
- After entering the address, if the page indicates that the address is invalid, please check the address or contact our online customer service for further assistance.
- Withdrawal fees vary for each crypto and can be viewed after selecting the crypto on the withdrawal page.
- You can see the minimum withdrawal amount and withdrawal fees for the corresponding crypto on the withdrawal page.
How do I check the transaction status on the blockchain?
1. Log in to your Gate.io, click on [Wallet], and select [Transaction History].
2. Here, you can view your transaction status.
